Returns & Refund Policy

At Thalren.shop, we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied, eligible physical items may be returned or exchanged within 30 days of delivery.

Return Conditions

To qualify for a return, items must meet the following requirements:

  • The product must be unused and in its original condition

  • All original packaging, accessories, and included components must be returned

  • A valid proof of purchase (such as an order confirmation or receipt) must be provided

  • The item must not be customized beyond the standard options listed on the product page

How to Request a Return

All returns require prior authorization. To initiate a return, please contact us at contact@thalren.shop.

Once approved, you will receive:

  • A prepaid return shipping label

  • Detailed instructions for packaging and return shipment

  • A Return Authorization Number (RA#), which must be clearly displayed on the package

Returns sent without prior approval will not be accepted.

Damaged or Incorrect Orders

If your order arrives with any issue, contact us as soon as possible. This includes:

  • Damage during shipping (frames, prints, or packaging)

  • Incorrect item, size, design, or color

  • Missing components or hanging hardware

We will review the issue and provide an appropriate resolution.

Items Not Eligible for Return

The following items cannot be returned:

  • Custom or personalized products (including items modified with text or images)

  • Final sale or clearance items

  • Products damaged after delivery due to improper use, handling, or installation

Exchanges

Exchanges are processed by returning the original item first. Once your return is approved, you may place a new order separately. Any approved refund or store credit can be applied to your replacement purchase.

Refund Processing

After your return is received and inspected (typically within 3–5 business days), you will be notified of the outcome.

If approved:

  • Refunds are issued to the original payment method within 5–7 business days

  • Your bank or payment provider may require an additional 3–10 business days to complete the transaction

Contact Information

For questions or assistance regarding returns and refunds, please contact us:

Email: contact@thalren.shop
Phone: +1 802 671 8361
Address: 80 Church St, West Burke, VT 05871, USA